1. Purpose
These terms and conditions define the conditions under which Tradmium provides professional clients with translation, technical translation, interpreting, post-editing, revision, proofreading, language adaptation, language training and more broadly related language services.
They apply to any order accepted by Tradmium, unless otherwise agreed in writing.
2. Scope
These terms apply exclusively to relationships between Tradmium and professional clients, including companies, industrial businesses, organisations, agencies, firms, freelancers and institutions.
Any order implies full and unconditional acceptance of these terms and conditions.
3. Quotations and contract formation
Any service may be preceded by a quotation or commercial proposal.
Unless otherwise stated, the quotation issued by Tradmium remains valid for the period indicated in the document, or failing that, for a reasonable period.
The order becomes firm and final upon the client’s written acceptance of the quotation, or any clear validation by email, purchase order or any other express means.
4. Nature of services
Services are performed according to the nature of the need expressed by the client and may include:
- translation of technical, commercial, professional or institutional documents;
- specialised German into French translation, as well as other European language combinations;
- post-editing of machine-translated content;
- revision or proofreading of texts;
- interpreting during meetings, exchanges, visits, calls or events;
- language courses or support for professional use.
5. Client obligations
The client undertakes to provide in due time all elements necessary for proper performance of the service, including source documents, instructions, glossaries, references, terminology constraints, formatting instructions, usage context, deadlines and any other relevant information.
The client remains solely responsible for the accuracy, completeness, lawfulness and usability of the documents and information submitted.
6. Deadlines
Delivery times are contractual only where they have been expressly accepted by Tradmium within the quotation or order confirmation.
Deadlines start once all elements necessary for performance of the service have been received.
In case of scope changes, added content, delayed transmission of materials, incomplete information or additional client requests, the timeline may be adjusted.
7. Prices
Prices are indicated in the quotation or commercial proposal sent to the client.
Unless otherwise stated, pricing may depend on volume, document type, level of specialisation, deadline, complexity, file formats, degree of revision, language combination or type of intervention.
Any additional request, substantial modification or complementary work not initially provided for may be invoiced separately.
8. Deposit
For large-scale projects, long assignments, services split into several deliverables or orders involving significant commitment in time or resources, Tradmium may require a 30% deposit before work begins.
Payment of this deposit then becomes a condition for the effective start of the service.
9. Payment terms
Unless otherwise specified in the quotation or invoice, invoices are payable on the due date under the conditions agreed between the parties.
In the event of late payment, penalties may apply in accordance with applicable law, together with a fixed compensation for recovery costs where legally due in business-to-business relationships.
10. Delivery
Delivery is deemed completed when the agreed file, document, deliverable or medium is transmitted, notably by email, download link, digital delivery or any other agreed channel.
It is the client’s responsibility to verify proper receipt of the deliverables and to report without delay any apparent anomaly.
11. Complaints
Any complaint relating to a delivered service must be submitted within a reasonable period after delivery, with a sufficiently precise description of the points concerned.
Tradmium will review the request in good faith and may, where justified, offer a reasonable correction or adjustment corresponding to the scope initially agreed.
12. Post-editing and AI-generated content
Where the service concerns post-editing of content originating from a machine translation engine, a generative artificial intelligence system or any automated device, the client acknowledges that the final quality depends notably on the quality of the source text and the level of intervention requested.
Post-editing does not necessarily correspond to the same level of intervention as a human translation produced entirely from scratch, unless expressly stated otherwise in the quotation.
The client is informed that content initially produced by automated tools may contain inaccuracies, inconsistencies, omissions or unsuitable wording that may require more or less substantial correction work.
13. Confidentiality
Tradmium undertakes to treat as confidential all documents, information, content and exchanges transmitted within the context of the service.
For its part, the client undertakes not to disclose to third parties Tradmium’s methods, commercial proposals, prices or confidential elements without prior authorisation.
14. Intellectual property
Subject to full payment of the sums due, deliverables produced for the client may be used in accordance with their contractual purpose.
Tools, methods, know-how, processes, general terminology resources, work structures, templates, internal supports and organisational elements remain the exclusive property of Tradmium.
15. Limitation of liability
Tradmium is bound by an obligation of means.
In any event, Tradmium’s liability, whatever the legal basis invoked, may be engaged only for direct and proven damage resulting exclusively from a fault attributable to Tradmium.
Indirect, intangible or consequential damage is excluded to the fullest extent permitted by law, including loss of business, loss of turnover, loss of opportunity, loss of clients, loss of image, loss of data, commercial consequences or indirect financial loss.
Except in cases of gross negligence or mandatory legal provisions to the contrary, Tradmium’s overall liability is in all circumstances limited to the amount excluding tax actually paid by the client for the service concerned.
16. Force majeure
Tradmium shall not be held liable for any delay or non-performance resulting from an event beyond its reasonable control, including major breakdown, network unavailability, technical failure, serious illness, natural disaster, labour dispute, cyber incident or any other event considered force majeure.
17. Retention of documents
Unless specifically agreed otherwise or required by law, Tradmium is not obliged to provide unlimited archiving of submitted or produced documents.
However, certain commercial, administrative, contractual or follow-up documents may be retained for up to ten years where necessary in view of legal, accounting, tax or evidential obligations.
18. Personal data
Personal data processed in connection with requests, quotations, orders or exchanges is handled in accordance with the privacy policy available on the website.
19. Applicable law and disputes
These terms and conditions are governed by French law.
In the event of a dispute, the parties will seek an amicable solution first.
Failing amicable agreement, the competent French courts shall have exclusive jurisdiction, unless mandatory provisions provide otherwise.